Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Wastewater
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Wastewater
If water backs up in a basement floor drain when the washer runs or someone is using the shower or bathroom facilities, the problem is most likely within the home's private service line and you should call a drain cleaning company.
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The Wastewater Department maintains and repairs all sewer mains and manholes located in the street rights of way and easements. The customer is responsible for the individual service that connects to the sewer main.Wastewater
You may also view a drawing of your sewer service. -
Sump pumps shall not be connected into the sanitary sewer pipes or drains. The extra flow that sump pumps add to the sanitary sewer system causes the collection system to overflow. It could also cause the treatment plant to not work properly.Wastewater
Sump pump lines should be discharged onto your property or into the gutter line at the street. If you live in a newer subdivision, sump pump drain lines are installed near the street for connection.